All our pieces are made from 316L stainless steel with 18K gold plating—tarnish-resistant, waterproof, and built to last.

No—our 18K gold-plated stainless steel is durable, corrosion-resistant, and won’t turn your skin green.

Yes—our pieces are nickel-free and safe for sensitive skin.

Yes—our pieces are waterproof and sweatproof.

We offer worldwide shipping—wherever you are, we deliver.

We offer free worldwide shipping on all orders.

• UK, USA: 5–8 business days
• AUS, NZ, CAN: 6–9 business days
• Rest of World: 8–12 business days

Not at this time—our standard shipping is the fastest option available.

Once your order ships, we’ll email you a tracking link so you can follow your package in real time.

We accept returns within 30 days of receiving your order. Items must be unworn, unused, and in original packaging.

Email us at care@lostarcane.com with your order details, and we’ll guide you through the process.

Yes, return shipping is the customer’s responsibility. However, if you choose to keep the item, we offer a 50% refund.

Once we receive your return, refunds are processed within 10 business days. If it takes longer than 15 business days, contact us.

Yes—every piece is covered by our Lifetime Warranty.

We stand behind our pieces for life. If your jewelry experiences:

• Fading or tarnishing beyond normal wear

• Breakage or defects caused by craftsmanship

• Clasp or chain failure that isn’t due to excessive force

We’ll replace it—no questions asked.

Our warranty doesn’t cover:

• Lost or stolen items

• Intentional damage (if you try to bend, break, or modify the piece)

• Cosmetic wear (light surface scratches from daily use)

Simple. Email us at care@lostarcane.com with:

• Your order number

• Clear photos of the issue

Once approved, we’ll send a brand-new replacement—free of charge.

After your warranty claim is approved, we ship a replacement within 3–5 business days.

Orders are processed quickly—if you need to make changes, email us ASAP, and we’ll do our best.

For any questions, email us at care@lostarcane.com—we aim to respond within 24 hours.